Last updated: 12 July 2026
BandWonder sells a digital service: AI-scored mock tests for the IELTS Speaking exam, delivered instantly as test credits. This policy explains exactly when refunds apply, how your payment is protected against technical problems, and how to request a refund. It forms part of our Terms & Conditions.
If you have paid but not yet started a test, you may request a full refund within 7 days of payment. Email support@bandwonder.com from your registered email address with the payment reference (shown in Billing & receipts in your account). No reason is required.
Starting a test begins service delivery, so payments for started tests are generally non-refundable. However, every payment includes built-in protection:
If a fault in our systems (for example an outage of our speech or scoring providers) interrupts your test, the Service detects this and restores your credit automatically — it returns to “unused”, with no time limit, so you can take the test when you’re ready. If this happens repeatedly, or you would simply prefer your money back instead of the restored credit, contact us within 7 days of the incident and we will issue a full refund.
If you were charged and did not receive a credit — a duplicate payment, a payment debited despite a failure, or any amount you don’t recognise — email us with the transaction details. We verify every such case against Razorpay records and refund incorrect amounts in full.
Once a test has been completed and scored, the service — examiner time, transcription, scoring, and your feedback report — has been fully delivered and consumed, so it cannot be refunded. Your report remains available in your account. If you believe your test malfunctioned (for example, answers were not captured correctly), contact us within 7 days and we will review it fairly.
Approved refunds are issued in full to your original payment method via Razorpay. Razorpay typically completes refunds within 5–7 business days; depending on your bank, it can occasionally take up to 10 business days to appear on your statement. We do not deduct any processing fee from your refund.
If something looks wrong on your statement, please contact us first — genuine issues are resolved quickly, usually faster than a bank dispute. Chargebacks raised for services that were correctly delivered may result in account suspension.
All refund requests and payment questions: support@bandwonder.com (from your registered email, with the payment reference if available). We acknowledge within 48 hours.
